What is the Okyo Garde return & refund policy?

Within 30 days of purchase

If you’ve purchased your Okyo Garde by placing an order at okyo.com, you have 30 days from the receipt of the device for a full refund (excluding the original shipping costs).

After 30 days from purchase but within your first year commitment

If you’ve purchased your Okyo Garde by placing an order at okyo.com and it’s after 30 days from the original receipt of the device but before the first year subscription term commitment has ended, you may be eligible to receive up to a 50% pro-rated refund of the original purchase price.

After your first year commitment

No refunds after your first year subscription term commitment has ended. Please note, if you choose to cancel your subscription’s auto renewal, your device and security service will be turned off and it will no longer function on the last day of the current billing term.

What is the Okyo Concierge return & refund policy?

If you’ve purchased Okyo Concierge by placing an order at okyo.com, you have 30 days from the receipt of the device for a full refund, except for the one-time set-up fee.

If you’ve purchased Okyo Concierge by placing an order at okyo.com and it’s after 30 days from the original receipt of the device but before the first year subscription term commitment has ended, you may be eligible to receive up to a 50% pro-rated refund of the original purchase price except for the one-time set-up fee.

What if I need to cancel or reschedule Okyo Concierge?

We understand that you’re busy and schedules change on short notice, so we try to be as flexible as possible. There is no fee if you contact us to reschedule with more than 24 hours before your confirmed appointment time. Please contact us Support@okyo.com to make updates.

If you cancel or reschedule within 24 hours of the confirmed appointment time, you will incur a $49 fee that will be charged to the payment method used during your purchase. There is also a $49 fee, that may be applied, if you are absent or unavailable for the installation when the technician arrives at your location for your scheduled appointment.

How to submit for return & refund?

Please contact Okyo Support from the mobile app or at support@okyo.com to start your return and receive a shipping label. We are unable to provide labels to an address outside of the United States.

When we receive your returned device, we will issue the refund excluding the original shipping costs, so long as:

  • The return package is postmarked within 30 days from your original receipt of the device.

  • Your device is in the original packaging and in the same condition that you received it in. If we receive an incomplete package, the device may be sent back to you without a refund being issued.

Please have patience while we process the refund to your original payment method. It may take a week or more for us to receive your shipment and for your financial institution to process and provide the credit.

Exceptions:

If you purchased your Okyo Garde from an authorized reseller or partner, please contact them directly for their applicable return and refund policy.

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